RETURNS & REFUNDS

We want you to love what you bought. If something's not right, here's how it works.

Unopened, unused products in their original packaging can be returned within 30 days of delivery for a full refund to your original payment method. Return shipping is paid by the customer.

Because skincare touches your skin, opened or used products can't be returned. Clearance and sale items marked "final sale" can't be returned either.

If your order arrives damaged, defective, or wrong, email us within 7 days with a photo. We'll replace it or refund you in full, including shipping.

To start a return, email tess@holisticadenver.com with your order number. Once we receive your return, refunds are processed within 5–7 business days.